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Tag Archives: service
In this past year of writing the blog, my practice has risen to new levels. The cash flow and tax payment inconsistencies that have plagued me from the beginning are over! Most of my triumphs came from going against traditional wisdom and … Continue reading
Getting and keeping clients isn’t rocket science. It’s really more of a social science because it’s like hosting a party (or several short parties per day). So what makes a party so exceptional that people will remember it, tell others … Continue reading
There are lots of reasons new clients don’t come back. Sometimes, our personalities simply don’t mesh. There’s not much we can do about that. However, there are many things we can do that increase the chances that more new clients … Continue reading
I recently updated my cancellation policy. Since then, I’ve been struggling with being fair to clients while being compensated for income I was counting on. I’ve come to the conclusion that policies are for weeding out clients who don’t value … Continue reading
Providing an exceptional client experience doesn’t take a lot of extra time or money, but it does make the likelihood of repeat business and referrals go up. With so many places to get a massage now (many that are extremely … Continue reading
I’ve often said that the growth of the massage profession is due to the invention of the answering machine. Until then, therapists either needed someone answering the phone to book appointments for them while they were with clients, or had … Continue reading