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Category Archives: Communication
I’m hard pressed to think of a word that shakes my confidence as much as “sales” (ok, maybe bikini but that’s a whole different issue). The mere thought of selling conjures up images of used car salesmen, door-to-door solicitors and … Continue reading
I’ve often said that the growth of the massage profession is due to the invention of the answering machine. Until then, therapists either needed someone answering the phone to book appointments for them while they were with clients, or had … Continue reading
The first session with a new client has gone well! They’ve opened the door so now it’s time to assess their satisfaction, accept payment and find out how they’d like to proceed. Always offer water since clients often get thirsty … Continue reading
The first session with a new client is going great! You’ve spent more time on their back than intended (they requested more time on their low back when you asked) and now the comprehensive full body massage you had planned … Continue reading
We’ve knocked on the door and our new client is ready. Here we go! Since this is the first time we’ve worked together, we have no idea what their preferences are. The number one reason clients report being dissatisfied with a massage … Continue reading