Category Archives: Communication

Making Peace With Sales

I’m hard pressed to think of a word that shakes my confidence as much as “sales” (ok, maybe bikini but that’s a whole different issue). The mere thought of selling conjures up images of used car salesmen, door-to-door solicitors and … Continue reading

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5 Benefits to Online Scheduling

I’ve often said that the growth of the massage profession is due to the invention of the answering machine. Until then, therapists either needed someone answering the phone to book appointments for them while they were with clients, or had … Continue reading

Posted in Client Experience, Communication, Groupon, Web Design | Tagged , , | 4 Comments

The End May Be a Beginning

The first session with a new client has gone well! They’ve opened the door so now it’s time to assess their satisfaction, accept payment and find out how they’d like to proceed. Always offer water since clients often get thirsty … Continue reading

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Granting Clients’ Wishes

The first session with a new client is going great! You’ve spent more time on their back than intended (they requested more time on their low back when you asked) and now the comprehensive full body massage you had planned … Continue reading

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Inquiring Minds Learn What Clients Like

We’ve knocked on the door and our new client is ready. Here we go!┬áSince┬áthis is the first time we’ve worked together, we have no idea what their preferences are. The number one reason clients report being dissatisfied with a massage … Continue reading

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The Art of the Intake

A new client has just walked into my office. It’s time to shine! The intake sets the tone for the rest of their experience and we want them to feel confident they’ve made the right choice in booking with us. … Continue reading

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