Category Archives: Policies

Fool Me Twice, Shame On You

No one likes being taken for a fool, especially when it costs them money. A few months ago, I was contacted by a client who I hadn’t seen for a long time. Against my better judgment, I went ahead and … Continue reading

Posted in Business Practices, Money, Policies | Tagged , , , | 2 Comments

What NOT To Say When Clients Are Late

As massage therapists, we work on a tight schedule. When clients are late, that schedule can get thrown off, which can lead to running behind and making other clients wait. This causes undo stress for us and inconvenience for those … Continue reading

Posted in Boundaries, Business Practices, Client Experience, Policies | Tagged , , | 2 Comments

Policies Are Made To Be Bent

A recurring theme I see in massage blogs, magazines and Facebook groups is owning our worth. This gets tested when we’re presented with situations that we’ve created policies to address, such as cancellations, late arrivals and expiration dates. The pervasive … Continue reading

Posted in Boundaries, Business Practices, Policies | Tagged , , | Leave a comment

Not All Cancellations Are Created Equal

Cancellations suck, especially when they happen with too little notice to fill them. Often, this is the case when clients are sick. So what’s the best policy for cancellations due to illness? Most of the advise I’ve seen from other … Continue reading

Posted in Boundaries, Business Practices, Communication, Policies | Tagged , , | Leave a comment

How Sick Is Too Sick To Work?

A couple of months ago, I read a post from one of my favorite bloggers sharing her philosophy about not working when she’s sick. The main point of the post was the importance of having some cash stashed to cover … Continue reading

Posted in Business Practices, Client Experience, Communication, Policies | Tagged , | Leave a comment

Flexibility is the Best Policy

I recently updated my cancellation policy. Since then, I’ve been struggling with being fair to clients while being compensated for income I was counting on. I’ve come to the conclusion that policies are for weeding out clients who don’t value … Continue reading

Posted in Boundaries, Business Practices, Client Experience, Policies | Tagged , , | Leave a comment

Crafting a Cancellation Policy

I’m not a fan of business policies mainly because enforcing them usually leads to an uncomfortable conversation where I feel bad standing up for myself. For whatever reason, compromising my boundaries seems preferable to upsetting, or worse, losing clients. Several … Continue reading

Posted in Boundaries, Business Practices, Money, Policies | Tagged , , | Leave a comment