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Category Archives: Client Experience
I recently updated my cancellation policy. Since then, I’ve been struggling with being fair to clients while being compensated for income I was counting on. I’ve come to the conclusion that policies are for weeding out clients who don’t value … Continue reading
In my massage training, we were taught to call clients the day after their massage to see how they were feeling. Being one to do as I’m taught (until I know better), that’s exactly what I did when I started … Continue reading
Providing an exceptional client experience doesn’t take a lot of extra time or money, but it does make the likelihood of repeat business and referrals go up. With so many places to get a massage now (many that are extremely … Continue reading
My blog turned a year old this week. Thanks to everyone who has read, commented and shared my adventure! As I look back over my first twenty-nine posts, I have some updates, insights, confessions and reflections for you. By sharing … Continue reading
I’ve often said that the growth of the massage profession is due to the invention of the answering machine. Until then, therapists either needed someone answering the phone to book appointments for them while they were with clients, or had … Continue reading
The first session with a new client has gone well! They’ve opened the door so now it’s time to assess their satisfaction, accept payment and find out how they’d like to proceed. Always offer water since clients often get thirsty … Continue reading