Category Archives: Boundaries

What NOT To Say When Clients Are Late

As massage therapists, we work on a tight schedule. When clients are late, that schedule can get thrown off, which can lead to running behind and making other clients wait. This causes undo stress for us and inconvenience for those … Continue reading

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Policies Are Made To Be Bent

A recurring theme I see in massage blogs, magazines and Facebook groups is owning our worth. This gets tested when we’re presented with situations that we’ve created policies to address, such as cancellations, late arrivals and expiration dates. The pervasive … Continue reading

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Not All Cancellations Are Created Equal

Cancellations suck, especially when they happen with too little notice to fill them. Often, this is the case when clients are sick. So what’s the best policy for cancellations due to illness? Most of the advise I’ve seen from other … Continue reading

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Second Year Success Stories

In this past year of writing the blog, my practice has risen to new levels. The cash flow and tax payment inconsistencies that have plagued me from the beginning are over! Most of my triumphs came from going against traditional wisdom and … Continue reading

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Flexibility is the Best Policy

I recently updated my cancellation policy. Since then, I’ve been struggling with being fair to clients while being compensated for income I was counting on. I’ve come to the conclusion that policies are for weeding out clients who don’t value … Continue reading

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Favorite First Year Posts

My blog turned a year old this week. Thanks to everyone who has read, commented and shared my adventure! As I look back over my first twenty-nine posts, I have some updates, insights, confessions and reflections for you. By sharing … Continue reading

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Crafting a Cancellation Policy

I’m not a fan of business policies mainly because enforcing them usually leads to an uncomfortable conversation where I feel bad standing up for myself. For whatever reason, compromising my boundaries seems preferable to upsetting, or worse, losing clients. Several … Continue reading

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